YHFF ™ MASTERCLASS: Collaborating to combat fraudsters

Wednesday 15 September 2021, 16.00

Please note that due to Coronavirus restrictions, this Masterclass will be delivered online. Joining instructions will be circulated in due course.

We are delighted to welcome Ashley Hart, Head of Fraud at TSB Bank, to our latest 2021 Masterclass.

Banks are not the root cause of the majority of fraud in the UK, but they are the closest to victims as they hold the customer relationship. With that in mind, banks have a moral obligation to support their customers, the victims of fraud, to the fullest extent possible – which means thinking beyond a set of standard processes and breaking down the traditional barriers between the public and private sector.

Delivering consequence to fraudsters is critical if we are to make the UK a stronger and safer place to do business – and that is something that cannot be done by banks alone. Working with partners in law enforcement, the broader private sector and amongst ourselves, we need to eliminate out-dated bureaucracy and collaborate to the same extent that the criminals do.

Ashley will discuss the need for banks to work more with law enforcement, the need to put victim care first and the importance of making fraudsters pay.


Ashley has worked for TSB since 2016 and is responsible for fraud strategy, systems, investigations and analytics across all products and channels. He has been focussed on establishing a victim-centric approach to fraud, with a focus on educating, protecting, and supporting customers.

He leads on the partnership between frontline policing and TSB, in support of community protection as well as the pursuit of fraudsters, and works alongside forces across the UK, as well as national bodies, to bring fraudsters to justice. In 2019 he designed and launched TSB’s new fraud strategy, including the landmark Fraud Refund Guarantee.

Ashley has held various senior management roles at the Financial Ombudsman Service and is currently Chair of the Advisory Board at Cifas, Non-Executive Director at Stop Scams UK and a qualified Barrister.


16:00Welcome & Introduction
16:05Collaborating to combat fraudstersAshley Hart
17:15Q & A

How to book

To book your place, please complete the registration:

How to pay


Attendance at this valuable Masterclass is free for all current YHFF™ members.

If you are unable to attend in person a colleague is welcome to attend in your place; simply let us have the name of your replacement.


For non-members the cost will be £30 plus VAT (£36). This price includes membership of the YHFF™ with access to the one Masterclass in the membership year to 30 September 2021. Payment is required prior to attendance at the event and is non-refundable.

By bank transfer: Please make payment to the YHFF™ bank account using the details below. Please include your name (individual/organisation) as the reference.

Bank: TSB
Account name: The Yorkshire and Humber Fraud Forum Limited
Sort Code: 30-94-53
Account number: 19748468

Invoices: Please let us know of any relevant invoicing details (such as PO number, address of accounts department etc).

By PayPal: Please send PayPal payments to info@yhff.co.uk


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